Toronto Poly Clinic is a busy Multidisciplinary Chronic Pain Management Centre for the treatment of chronic pain. We are located in Toronto, on Yonge Street just south of Finch Avenue subway station. We are involved in physician pain management, pain research, and patient education.
We currently have two openings for individuals who have a positive and professional attitude to come in to our clinic and work as Receptionist and General Office Administration within our team. This is both a part-time and a full-time position, the full-time position is from Monday through Saturday’s, the part - time position is for Tuesdays, Wednesdays, Thursdays and Saturday. For both positions Saturday’s wok schedule is a MUST. The schedule rotates between all staff members. These positions require strong and well-developed communication skills over both phone and computer. Our office is fast paced and is in the midst of the final transition to electronic medical records. Being a strong individual as well as a cooperative team player with experience in the field is an absolute must for this position.
Responsibilities and Qualifications
Receive and process payments from patients for products and services
File and maintain patient charts according to Clinic requirements
Prepare charts for patients seeing the Doctor
Book patient and Doctor appointments
Complete data entry in a timely and accurate manner
Prepare and process all Ministry of Health billings if needed
Schedule consultations according to Doctors schedule
Create patient chart for new patients
Confirm booking for patients
Check messages at least 3 times daily
Maintain and order office supplies as needed
Follow-up on outstanding payments from patients as per clinic standards
Complete daily cash balances/reconciliation
Complete and process product and medical supplies inventory
Mail all invoices to the Accounting Dept.
Complete and process Supply Requisition Form
Pull charts for all doctor’s schedule as required for the next day
Check/respond to emails in a timely manner
Conduct Urine tests as per Doctor request
Physician room set up and organization
Cleaning of lunchroom, reception area, physician offices and staff bathroom
Greet patients in a welcoming and professional manner
Answer all incoming calls within the first three rings using the proper telephone standard
Follow-up telephone calls to “no show” patients
Prepare patient receipts as required
Provide current/prospective patients with information in person and by phone following Doctors advice
Customer service oriented
Excellent verbal and written communication skills
Pleasant and professional manner in person or over the phone
Ability to maintain patient confidentiality
Experience with Ministry of Health billing and reconciliation of payments
Demonstrate ability to work in a team environment
Exceptional organizational, time management and prioritization skills
Ability to work well under pressure
Ability to produce high quality work in accordance with clinic standards
Need to project a positive image at all times being the first point of contact for patients
Must be able to handle difficult situations in a calm manner
Must be able to handle work volume fluctuations
Must be able to work Saturdays and occasional overtime if applicable
The clinic will be open soon until 9pm, you may be given day or evening shift that could be 8am-4pm, or 9am-5pm or 1pm-8pm.
Minimum of 1 year experience as Medical Receptionist is a must. 2 years experiences preferred.
Compensation and Salary
$13/per hour for the first 6 months of probation and $14/h after probation time.
Health and Dental benefits will be applied following 12 months of employment.
To apply, please forward your resume with the subject line
“TPC-Reception-MARCH-2017” to jobs at tpclinic .com
We thank all applicants for their interest; however only those selected for an interview will be contacted. No agencies please.