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Do you believe in the power of technology to help shape a brighter future and a stronger global community? Are you inspired by the possibilities? Are innovation, camaraderie, and the pursuit of excellence part of your innate drive? Then you've got what it takes to succeed at Samsung.
Specialist, Post-Sales Service
Reporting to the Director, B2B Strategic Services, and this role is responsible for providing post sales product training/support. Post-sales technical support deals with all matters arising when using a product or technology after it has been sold or licensed (post-sale). Post-sale technical support can be free or fee-based, covering simple issues like, the installation of software on a video wall, to advanced trouble-shooting. The B2B Post Sales Service Specialist will ensure the support provided strengthens brand preference through differentiated experiences. The high level of support is expected to boost revenue through meeting and exceeding SLA’s.