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Technician, Field Support - Consumer Electronics (CE)
Provide Authorized Service Centers (ASC's) with technical support for all Samsung Canada Consumer products (over the phone or through on-site visits) but primarily supporting the CE ASC’s. Ensure that the ASC network provides best in class service for Samsung Consumers and Retailers. Develop and perform CE service training programs and deliver to the service network on a National scale. Ensure that all the necessary product technical requirements are made available to our retail partners as requested.