The Victims and Vulnerable Persons Division of the Ministry of the Attorney General seeks a motivated, bilingual person to be the first point of contact for the Victim/Witness Assistance Program (VWAP), to provide clients with program and services information, client assistance and a full range of administrative services in a fast-paced environment.
What can I expect to do in this role?
You will be:
• responding to/recording inquiries
• referring issues to appropriate staff
• receiving and reviewing incoming files and materials to determine priorities
• establishing/maintaining office filing systems, data input, extracting and formatting data to prepare statistics and routine correspondence
• maintaining reception area/waiting room and office equipment
• arranging meetings/coordinating appointments and
• assisting in training/orientation
Location: North York
How do I qualify?
• Proficiency in English as well as oral French at the advanced level
• Typing to Ministry standards (50 wpm)
• Demonstrated communication/interpersonal skills
• Proven customer service skills
• Ability to apply judgement/tact/sensitivity and diplomacy
• Demonstrated organizational skills
• Experience with/knowledge of office administrative processes/procedures such as financial reconciliation and office expenditures
• Ability to acquire and apply knowledge of the criminal justice system, victims' issues (e.g., child abuse, sexual assault, domestic violence, homicide, etc.), the Freedom of Information and Protection of Privacy Act, VWAP services and objectives
• Analytical/problem solving skills
• Proficiency in MS Office software, operating database systems and internet web-based applications
• Knowledge of basic arithmetic
• Ability to interpret and apply policies/procedures and legislation
Salary Range: $24.15 - $28.15 per hour
- 1 Bilingual Temporary, duration up to 12 months (with a possibility of extension), 1000 Finch Ave W, North York, Toronto Region, Enhanced - Vulnerable Services Sector Screening Requirement
- In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
Please apply online, only, by Thursday, August 10, 2017, by visiting www.ontario.ca/careers and entering Job ID 109650 in the job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.
If you require accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.
The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.